Monthly support covering monitoring, bug fixes and patching, delivered by a specific, named engineer who already understands your system in depth.
01 / Overview
Support agreements fail when ownership is vague, or when the person responsible first opens your code on the day something breaks. This service begins with an onboarding week dedicated to learning your system thoroughly. After that, you receive proactive monitoring, regular security patches and 20 engineering hours each month for fixes and small improvements, with response times written into the agreement. Unused hours roll forward once, and the arrangement renews monthly, so you keep continuity without committing to a long contract.
02 / Deliverables
03 / Fit
Ideal for
What we need from you
You share these through the technical brief in your dashboard after checkout.
04 / Outcomes
The engineer who responds to an issue already understands your system
Patches are applied on a regular schedule instead of after an incident
Small improvements continue to ship rather than waiting indefinitely
This is a remote engineering service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery & handover and refunds & cancellation for the full terms.
Availability monitoring and alerts that spot problems before your customers do, calibrated so every notification is genuinely worth someone's attention.
Monthly updates, tested backups, uptime monitoring and malware scanning for the content-managed website that your business depends on every single day.
A structured exercise confirming your backups can actually be restored, measuring real recovery time and fixing any weaknesses uncovered along the way.
Short, precise runbooks and an on-call rota, so your next outage is handled through an agreed process instead of improvisation under pressure.
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